InC Research Participants

[Scott Koranda <>]

Hi,

Thinking about it from the other direction, can we learn from
the InCommon people on the list what processes are in place
now or in the future to find and fix contact email addresses in
metadata (for InCommon Participants) that bounce?

It seems less than optimal to have users working through
failed authentication flows with SPs as the only mechanism for
finding problems with contact email addresses. 

Thanks,

Scott K for LIGO

> I'm interested to understand, if possible, what impedes resolution when the
> user is given a reasonable error message and an email address to communicate
> with about it (Jim, you said this has *never* yet been successful, I think -
> yikes).
> 
> Which address(es) is the user provided for contacting their IdP operator?
> And what message text are they given in hopes that the two will lead to
> resolution? Are those presented as "press here to send this message to these
> addresses" or as instruction to send a message to those addresses including
> the suggested text, or something else?
> 
> Thanks,
> Tom
> 
> On 9/1/2016 2:37 PM, Basney, Jim wrote:
> >On 9/1/16, 12:32 PM, Tom Mitchell wrote:
> >>Yes, I like this. This allows a user to recognize that their institution
> >>needs to do some work to support their research goals, and possibly
> >>causes them to request of their institution that they support these
> >>categories.
> >>
> >>Taking the other approach, where the identity provider doesn't show up in
> >>discovery, will probably make the user go away or use an unaffiliated
> >>identity provider for access. It does nothing to prompt the identity
> >>provider to support these categories.
> >Agreed. It helps when the contact email addresses in IdP metadata don't
> >bounce. I learned today that one of the downsides of having the user send
> >the email to their IdP operators is they give up when the email bounces...
> >Good thing we have the user also CC us so we can follow-up.
> >
> >FWIW, I've reported the bouncing contact email addresses in InCommon
> >metadata to 
> >.
> >
> >-Jim
> >
> 
>