InC Research Participants

[Tom Barton <>]

I'm interested to understand, if possible, what impedes resolution when 
the user is given a reasonable error message and an email address to 
communicate with about it (Jim, you said this has *never* yet been 
successful, I think - yikes).

Which address(es) is the user provided for contacting their IdP 
operator? And what message text are they given in hopes that the two 
will lead to resolution? Are those presented as "press here to send this 
message to these addresses" or as instruction to send a message to those 
addresses including the suggested text, or something else?

Thanks,
Tom

On 9/1/2016 2:37 PM, Basney, Jim wrote:
> On 9/1/16, 12:32 PM, Tom Mitchell wrote:
> > Yes, I like this. This allows a user to recognize that their institution
> > needs to do some work to support their research goals, and possibly
> > causes them to request of their institution that they support these
> > categories.
> >
> > Taking the other approach, where the identity provider doesn't show up in
> > discovery, will probably make the user go away or use an unaffiliated
> > identity provider for access. It does nothing to prompt the identity
> > provider to support these categories.
> Agreed. It helps when the contact email addresses in IdP metadata don't
> bounce. I learned today that one of the downsides of having the user send
> the email to their IdP operators is they give up when the email bounces...
> Good thing we have the user also CC us so we can follow-up.
>
> FWIW, I've reported the bouncing contact email addresses in InCommon
> metadata to 
> .
>
> -Jim

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