InCommon Operations Notifications

["Nicole Roy" <>]

All future status updates will be posted in the Internet2 wiki, at: https://spaces.at.internet2.edu/display/federationops/2021-10-07+MDQ+intermittent+outage

As of 12:30 MDT, AWS support is able to reproduce this issue and is escalating it within AWS.

Best,

Nicole

On 7 Oct 2021, at 10:06, Nicole Roy wrote:

Update 2020-10-07 10:00 MDT

We have opened a support case with Amazon Web Services with regard to the edge cache locations which appear to be failing:

13.32.208.20
13.32.208.84
13.32.208.58
13.32.208.38

On 7 Oct 2021, at 9:31, Nicole Roy wrote:

As of 9:15 a.m. MDT on October 7, we are able to reproduce the issue and it appears to be isolated to a number of CloudFront servers. We are working to further identify the problem with these distribution points.

Best Regards,

Nicole

On 7 Oct 2021, at 9:06, Nicole Roy wrote:

Hello,

This morning, InCommon operations was notified of some intermittent issues by some metadata clients, in retrieving SAML metadata from https://mdq.incommon.org. We are actively investigating this issue and will share more information when we know more. In the meantime, if you are experiencing issues with the MDQ service, please send email to , including (if possible) detailed information about the client you’re using (SAML software and version), IP address of the client, physical location (approximate), log data if share-able, etc.

Best Regards,

Nicole Roy
Pronouns: She/her/hers
Director of Technology and Strategy
InCommon / Internet2 Trust and Identity Services

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