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Re: [InCommon NOTICE] InCommon MDQ metadata retrieval issues for some clients


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  • From: "Nicole Roy" <>
  • To:
  • Subject: Re: [InCommon NOTICE] InCommon MDQ metadata retrieval issues for some clients
  • Date: Thu, 07 Oct 2021 09:31:40 -0600
  • Arc-authentication-results: i=1; mx.microsoft.com 1; spf=pass smtp.mailfrom=internet2.edu; dmarc=pass action=none header.from=internet2.edu; dkim=pass header.d=internet2.edu; arc=none
  • Arc-message-signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com; s=arcselector9901; h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-AntiSpam-MessageData-ChunkCount:X-MS-Exchange-AntiSpam-MessageData-0:X-MS-Exchange-AntiSpam-MessageData-1; bh=DS6j3+a1YibSp3HfD9+IiZMTsfikZf1nH2WYH9/XzdE=; b=WRe6tV38wiS5OqbXYeSQDnEXBReHgaUw1SGClPCx1Uh0NaK+YbXfvlpBbcLb9dUVkeX5Y+gK4qNDY7KOWjp3GiWZJDmJEFWvawoZMQbcYW+L5sHCIm5AAQocjR0OF0MK6RGCahgX/CQk6ag9bx97ZcHILgnnnr5fqDCMvY0R6UL9cwgUz/vb+zp4Heb0kM/kuen84POr1FSsPE25fo35ItPXRCDsOXbvhpxKDi5pKvREEgLoEYPZI4mGGxJeeAMexmwtS927V7cL5nS63QSb6F35LM/CGgPJMtQ/JXubsXJdSzLbkUSVHo/gyrd6d8MIeSV/gaE0CTMHrpPoM0mtFg==
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As of 9:15 a.m. MDT on October 7, we are able to reproduce the issue and it appears to be isolated to a number of CloudFront servers. We are working to further identify the problem with these distribution points.

Best Regards,

Nicole

On 7 Oct 2021, at 9:06, Nicole Roy wrote:

Hello,

This morning, InCommon operations was notified of some intermittent issues by some metadata clients, in retrieving SAML metadata from https://mdq.incommon.org. We are actively investigating this issue and will share more information when we know more. In the meantime, if you are experiencing issues with the MDQ service, please send email to , including (if possible) detailed information about the client you’re using (SAML software and version), IP address of the client, physical location (approximate), log data if share-able, etc.

Best Regards,

Nicole Roy
Pronouns: She/her/hers
Director of Technology and Strategy
InCommon / Internet2 Trust and Identity Services

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